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Contact Us

Need help?

For product-related questions, please find the answer under our "Frequently Asked Questions" page. 

For the fastest assistance, please email us at [email protected] and describe your issue or question in a single message (e.g. FAQ questions, missing parts or general support). The more details you provide, the faster we can process your request.

Questions about a purchase?
Purchased from a Ravensburger online shop? Please visit the Ravensburger online shop where you placed your order and use the contact details provided there. Please have your order number ready.

Purchased from another retailer?
For returns or refunds, please contact the retailer where you purchased the product directly.

Data protection notice
We process your personal data for the purpose of handling your service request and retain your service history so that, if you contact us again with additional or similar enquiries, you do not need to explain the matter from the beginning and we can provide you with the best possible support. Once your request has been completed, you may receive an invitation to participate in an anonymous customer satisfaction survey. If you do not wish to receive an invitation to a customer satisfaction survey, please let us know.

Further information about data protection in connection with processing your service request and your rights can be found here.

For other matters, please contact [email protected]

Modern Brands Pty Ltd
Level 1, 122 - 126 Old Pittwater Road
Brookvale, NSW, 2100
Tel: +61 1800 675 772
Fax: +61 1800 649 982
www.modernbrands.com.au